Thursday, February 4, 2010

Well what do you know!

Hello,

Thank you for your message to Canada Post.

I can certainly appreciate your concern and would like to sincerely apologize for the inconvenience caused.

I have opened an inquiry for a postage refund which will be sent to our Claims department. Your customer number is [xxx] and the case number for this inquiry is [xxx]. You should be receiving your postage refund cheque within 10 business days. If you have not received your reimbursement by then, please feel free to write me again.

I have filed an inquiry for you with regards to this issue to insure proper training is provided for this postal outlet. The case number for this inquiry is [xxx]. We apologize for any inconvenience this has caused you and will see to having this matter rectified.

Should you require further assistance, please feel free to contact us again.

Regards,
[name]
Customer Service


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Wow. If anyone ever has problems with Canada Post, I so suggest using the online complaint/comment form rather than bothering with a phone call. Apparently, the people who handle the online comments are actually trained to not tick you off further.

I feel sufficiently handled. =)

Wow.

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