Thursday, February 4, 2010

Well what do you know!


Thank you for your message to Canada Post.

I can certainly appreciate your concern and would like to sincerely apologize for the inconvenience caused.

I have opened an inquiry for a postage refund which will be sent to our Claims department. Your customer number is [xxx] and the case number for this inquiry is [xxx]. You should be receiving your postage refund cheque within 10 business days. If you have not received your reimbursement by then, please feel free to write me again.

I have filed an inquiry for you with regards to this issue to insure proper training is provided for this postal outlet. The case number for this inquiry is [xxx]. We apologize for any inconvenience this has caused you and will see to having this matter rectified.

Should you require further assistance, please feel free to contact us again.

Customer Service

Wow. If anyone ever has problems with Canada Post, I so suggest using the online complaint/comment form rather than bothering with a phone call. Apparently, the people who handle the online comments are actually trained to not tick you off further.

I feel sufficiently handled. =)


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