Sunday, February 28, 2010

Crap!

You know that whole "Maybe this year, if it looks like Canada's going to take the gold in hockey, I'll pop over to a sports bar and watch it with a whole crap load of people. Lord knows I felt stupid jumping up and down and screaming alone in my apartment in 2002" bit from last week?

I'm home. Alone. Plotted out my day so that I'd be in front of the tv at 3:00 p.m. EST, housework done, grocery shopping put away. Never ONCE did the thought "Hey, I should check out that bar thing I was talking about before" come to mind.

Sigh. Hope my downstairs neighbours don't mind a lunatic in the building.

Note to Self: Buy a Lottery Ticket

The Olympic Sport for Day Sixteen:

Women's Team Pursuit Speed Skating Semi-Finals

The Olympic Athlete for Day Sixteen:

Germany's Anni Friesinger-Postma

Her Moment:

In the last lap of the semi-finals against the Americans, Anni began to really struggle to keep up with her two teammates. Already unsteady, she teetered after the last turn and finally tipped over to fall on the ice. If her teammates, having already slowed down when they saw how far behind them she was, didn't actually see the fall, they sure knew it was coming. By time Anni was splayed out on her belly, her two teammates had assumed defeat was inevitable and started to coast to let their momentum carry them across the finish line. But Anni did a few breast-strokes on the ice as she slid along towards the finish, and kicked her right leg up by her head to make her skate cross the line quicker -- and won the race!

Anni lay face down on the ice, sure she had cost her team a chance to medal. After a moment, she looked up at the time to see the proof -- and it took a long time for her to register what she saw there. I think the only ones more surprised than her were the Americans. When your opponents can coast in the home stretch, belly flop across the line and still win, it's time to go home, crack open a cold one and call it a day.

Saturday, February 27, 2010

It Comes Down To The Coin Toss...

The Olympic Sport for Day Fifteen:

Um ... well ... I'd have to choose ... okay, I'll choose Men's Hockey

The Olympic Athlete for Day Fifteen:

Team Slovakia (ha! didn't expect that, did you?)

Their Moment:

Now bear with me -- there is a difference between losing the game, and not winning the game. And who among us was not on their feet in the last five minutes of that game, wishing the clock to run down quicker or Canada to snap out of it and pull themselves together. It was just a matter of time -- the way Canada was playing by the end and the way Slovakia was playing by the end -- before Slovakia tied the game. That the clock ran out before that time came does not mean Canada won; it means Canada did not lose. I saw it. You saw it. I'm just going that extra distance and writing about it. Maybe it was only for five minutes, but Slovakia was the Olympic Athlete of Day Fifteen.

CLOSE Runner Up for Sport/Athlete/Moment:

Charles Hamelin in Short Track Men's 500m Speed Skating & Team Canada in Short Track Men's 5000m Speed Skating Relay. 500m ended deliciously messy, and 5000m came off as pretty as it gets. Gold and gold. Niiiice.

Friday, February 26, 2010

Three-Peat

The Olympic Sport for Day Fourteen:

Women's Hockey

The Olympic Athlete for Day Fourteen:

Team Canada

Their Moment:

Shut. Out. CTV had a background package where it highlighted the lack of love lost between the Canada and USA women's hockey teams. The American players who were interviewed tried to come off like World Wrestling Federation villains, saying they love playing in Canada because they love the power of silencing the crowd when they score. Maybe next time, girls (... but you should have a back up plan just in case).

Thursday, February 25, 2010

I Dare You Not To Be Affected By That Smile

The Olympic Sport for Day Thirteen:

Ladies 5000m Long Track Speed Skating

The Olympic Athlete for Day Thirteen:

Clara Hughes

Her Moment:

She crosses the finish line, she sees her time and her ranking (at that moment, 1st), and her face lights up like a small child the first time they saw their Christmas stocking stuffed by Santa Claus. Surprise and joy. After 14 years -- fourteen years -- of medals in four Olympics -- summer and winter -- and it still tickles her socks off when she excels. And that smile. Just makes you want to squeeze the stuffing out of her when congratulating her.

Honourable Mention:

Men's Hockey: Canada v. Russia. That was fun.

Women's Bobsleigh: Canada1/Canada2. Gold/Silver. That was nice.

Wednesday, February 24, 2010

The Two Faces of Drama

The Olympic Sport for Day Twelve:

Women's Figure Skating, Short Program

The Olympic Athlete for Day Twelve:

Joannie Rochette

Her Moment:

I doubt there was a dry eye once she started sobbing immediately upon finishing her performance. Heck, I'm teary right now just typing about it. Honestly, what a champion. I really felt bad for her, the cameraman closing in as her coach hugged her, although it wasn't as simple as media feeding off of people's suffering. A skater gets off the ice after a performance, cameras are going to be there. Still, I think I wish they had given her a moment right then -- or even just afforded her the appearance of a moment, by backing off physically and letting her feel less intruded upon. She is in a position where she has to choose between grieving so very publicly or letting go of everything she has worked for in the past few years. Is it too much to think television cameras can choose to use their zoom functions to show a little respect?

Honourable Mention:

Ladies Ski Cross. Quarterfinals. Spain's Rocio Delgado is missing for much of the run shortly after jumping out of the gate. When she does show, she goes down within metres of the finish line, losing both skis and completing a tumbling sommersault to slide across the finish line belly-down. Once she stops sliding, she arches her arms and legs backwards like a killer whale posing on a platform at Sea World, to the cheers of the crowd. On replay, we see why she was late getting to the finish line: after stumbling over the first jump out of the gate, she slammed spread-eagled into the second gate like Wile E. Coyote after the Roadrunner disappeared into a trompe-l'oeil hole in a wall that doesn't allow him through. Excelente for getting back up, and retaining your sense of humour after that, Rocio! Ex-ce-lente!

Tuesday, February 23, 2010

Aren't Kids Just Adorable?

The Olympic Sport for Day Eleven:

Ice Dance

The Olympic Athlete(s) for Day Eleven:

Scott Moir & Tess Virtue

Their Moment:

On the podium, Olympic Gold around their necks (for a performance that actually made me snore, btw -- I liked the Americans' performance better ... at least I didn't keep nodding off during it), these two kids sang their hearts out to the national anthem -- Scott actually threw his head back and belted it out near the end. They were cute and excited and you could see Tess at times seemed a bit shell-shocked in pure happiness. Two kids who really let themselves feel it. I like it.

Honourable Mention:

Ice Dance's Sinead Kerr & John Kerr, from Great Britain. Sinead is as tall, if not taller than her partner John, and seems kind of more solidly built. Just when I thought "Man, betcha she could lift him", she did! I don't know how they landed in the standings, but it got me watching an event that usually ranks below "Watch Paint Dry" on my To Do list.

Monday, February 22, 2010

It Was Like These Weird Alternate Universes

I started flipping around the channels last night, maybe 8:30 - 9:00 EST, and came across Family Guy. Sometimes that show is just hilarious. Other times, it is a painful in-joke between the writers and someone where they take one gag that is funny then run it into the ground for so long and so far that the fact someone is getting paid for this crap eats your innards like a vampire tapeworm. But yesterday's run into the ground gag was kind of funny. Stewie and Brian get trapped jumping alternate universes by one of Stewie's inventions, and seeing the different worlds they popped into was kind of funny. I watched the whole episode.

Wait - what? There was a game on last night? Oh. How'd we do?

Sunday, February 21, 2010

WHAAAT?! DID YOU SAY SWEEP?!

The Olympic Sport for Day Nine:

Men's Curling: Canada v. Great Britain

The Olympic "Athlete" for Day Nine:

The Crowd

Their moment:

Have curling fans always been this raucous?! Watching tape-delayed coverage I was shocked and alarmed. The crowd was singing O Canada (properly, btw Nikki Yanofsky), stomping their feet in the stands, blowing horns, ringing cow bells, chanting "Can-a-da", shouting out choreographed cheers ... I just don't know how the players could concentrate amidst all the weight of all that ambiance. But, way to throw your voice and support behind your team! Go Curling Crowd!

Honourable Mention for Day Nine:

Jon Montgomery's acceptance of the Gold for Skeleton.

In an Olympics where Canadian athletes seem to have translated "Own the Podium" as "What Do You Mean I Have to Perform ... Don't You Just Give Me The Medal?" (a close second translation being "Olympics? No, This Is Just Another Competition For Me. Que Sera Sera"), Montgomery wanted it, he worked for it, and he celebrated getting it. He blended the non-stereotypically-Canadian reaction of exuberant confidence in his achievement with a stereotypically-Canadian reaction of crediting his teammates, his town, his family, his friends and his countrymen/women for the Gold.

The blend looks good on you, Montgomery. (in hindsight, you deserved the Athlete of Day Eight recognition. My apologies.)

Saturday, February 20, 2010

Hey! What's that behind you?!

I do not have an Olympic Sport/Athlete/Moment for Day Eight.

(did I mention CTV following Julia Mancuso to the outhouse and staying on the door once she'd gone inside on Day Seven? Yes? Okay, that's all I have.)

Friday, February 19, 2010

Saves Me from Moving to Buffalo

The Olympic Sport for Day Seven:

Men's Hockey

The Olympic Athlete for Day Seven:

Martin Brodeur

His moment:

Basically, he was the only guy I wasn't yelling at during the game against Switzerland. Might not be as noteworthy a moment as when CTV followed Julia Mancuso to the outhouse during the Ladies Super Combined, Slalom Run ... and stayed on the outhouse after she went inside ... but since I had threatened after the second period to move to Buffalo if Canada loses, Brodeur's last save was a relief to me.

(p.s. why didn't I give Sid the nod here? Cuz Brodeur was the one working his pads off for 65 minutes, not just stepping up in the end with an effort.)

Thursday, February 18, 2010

Racing a Sasquatch Would Have Been Less Traumatic

The Olympic Sport for Day Six:

Alpine Skiing Ladies Downhill

The Olympic "Athlete" for Day Six:

The Mountain

Its moment:

The dark horse of the race, Whistler Creekside burst out of the gate and massacred the competition. With each successive run, it became clear that the ones who get the medals will be the ones who get through their events alive and with all their joints in the right orientation. The mountain took out one Swiss Miss who ended up on her tookus, legs out in front of her sans-skis, sliding the rest of the way like she was sitting on a toboggan. Mixed in with her sobs of disappointment (and probably her core-depth owies) was her laughter of appreciation upon hearing the crowd's cheers that she was okay. The mountain launched a Swedish skier so high and for so long off a jump that she spun like a rag doll around a marker upon landing and kept spinning down the hill. A Romanian had to be airlifted off the hill after slamming through two rows of fencing, and a FrenchWoman went down after only three strides out of the gate. Bravo Whistler Creekside. They'll remember 2010 because of you.

Wednesday, February 17, 2010

Not So Fast -- They're not Done Yet

The Olympic Sport for Day Five:

Ladies Snowboard Cross Qualifications

The Olympic Athlete(s) for Day Five:

Isabel Clark Ribeiro, Dominique Maltais, Callan Chythlook-Sifsof (and others whose names I did not catch)

Their moments:

These ladies took tumbles in the qualifications, but got back up again to keep racing. Or tried to. Isabel took quite the bounce on her back over a jump, but struggled to her feet to continue on. Dominique had to crawl/hop up a jump with both hands and feet after toppling over in order to get back going. Callan had to crawl/hop over two consecutive jumps to continue on, making it over one and starting up the other when she chose to call it a day -- I award her kudos, nonetheless, for whatever was going on in her head at the moment she tackled that second jump.

None went on to medal. (Yay Maelle!) But I was just as excited to see them get up and keep going as I was disappointed to see the other ladies who fell just shrug and slide off the course. You've come this far - literally and figuratively - to get to the Olympics and you can be dissuaded that easily? Pshh!

Honourable Mentions:

1) Team Norway's pants in Curling.

2) Maelle Richer's endearing and contagious two-syllable giggle (upon winning gold, of course, yay!).

Tuesday, February 16, 2010

Focus on the Moments, Not the Shiny Things

I don't have an Olympic Sport/Athlete for Day Four. I watched a lot of the coverage, but nothing stood out for me as a moment I just had to share.

Except the coverage itself. CTV's growing pains covering the Olympics is really driving me to distraction.

On-air hosts are given the wrong information by their behind the scenes crew, and are then left looking vacantly at the camera while the footage they were told is cued up, or the guest they were advised is in studio, is MIA ... or a completely different sport than they've been told they are introducing. So far the hosts have kept their humour ("Boy, hockey has sure changed since I was a kid", after speed skating is broadcast upon being set up as hockey), but I for one am tired of having to watch them continually tap dance in order to cover that who ever is speaking in their ear pathologically leads them down Red Herring Lane. I have taken to recording blocks of the programming while I watch other shows, then come back every few hours to fast forward to anything that looks interesting. That way I limit my pain.

But what really makes me want to walk to Vancouver and slap a few people is how, when we actually get to see what we were waiting for, the director doesn't know to show the important moments. At the precise moment when the in-stadium cauldron was lit by Gretzky, LeMay Doan, Nash, Greene and Hansen on the first night, the coverage showed shots of the crowd! By time the director remembered that something was happening on the field, the cauldron was already half lit. When Boudreau's name was called last night and he stepped onto the podium to ear shattering cheers, we were forced to look at a shot of Jean Charest. By time the director figured out what the applause was for, Boudreau was already on the podium, hands raised.

Moments matter. In fact, sometimes moments are all it takes or all you get. CTV needs to quit getting distracted by the shiny things fluttering in their periphery and remember that they are supposed to be taking the job of bringing the Games to us seriously. Quit getting your rocks off on the ubiquitous buxom blonde in the arena while the hockey game is on -- we want to see the game!

I'm pretty sure Brian Williams' goof identifying CBC as the station we are watching was wishful thinking. It certainly was for me.

Monday, February 15, 2010

Couldn't Have Happened to a Nicer Guy

The Olympic Sport for Day Three:

Mens Moguls

The Olympic Athlete for Day Three:

Alexandre Bilodeau

His moment:

Think about it.

And a thought for Day Three's Counter-Olympic moment:

Did you see how utterly inconvenienced Dale Begg-Smith looked to be at the Olympics? How much he appeared to resent having competed? I don't think he moved to Australia. I think Canada spit him out. There was no place to fit a butt like him in our national consciousness. Condolences, Australia, that the spit-arc landed him on your fair shores.

Sunday, February 14, 2010

Might As Well - You're Already There

The Olympic Sport for Day Two:

Ladies Moguls

The Olympic Athlete for Day Two:

Kristi Richards

Her moment:

Kristi Richards was in fourth place going into the Ladies Moguls final, but lost control after her first jump. She took quite a bit of a tumble, and not all limbs took the tumble in the same direction with her. Frankly, I was glad to see her get up. But she hadn't gone out of bounds so the clock was still ticking on her run. She fixed the ski that had popped off, snapped it back on, slid over to the centre of the course again, and threw her hands up to the crowd as if to say "Damn it, eh?" While the crowd cheered her on, she gave herself a moment to consider how she wanted the next few minutes of her Olympic experience to go, then finished the race with a spectacular second stunt (if I understood the announcer correctly, a Roundabout Four? I don't know moguls). For the crowd? For herself? Either way: Brava.

Saturday, February 13, 2010

O Canada: Not a Cover Song

Welcome to Day One of my Olympic commentary:

Facebook has a webpage that calls for Nikki Yanofsky to be exiled. Saves me the trouble of creating one that calls for her to be charged with Treason.

I have long abhorred artists who use sporting events to try out their personal interpretations of national anthems. These aren't "songs", people. They are anthems. Recognized expressions of national pride and identity. To choose to butcher a national anthem in order to feed your own personal ego at the random hockey or baseball game is contemptuous enough. To have been given the privilege of singing the anthem as a representative of a host country in a moment of globally expressed pride and patriotism, only to feed your own ego at the expense of your country's is beyond shameful. Beyond. Shameful.

A friend of mine put it perfectly: That anthem didn't move anyone or give you goosebumps cause you couldn't even recognize it!

Shame Nikki Yanofsky. Shame.

Friday, February 12, 2010

And they're off ... in three hours!

Luckily, I've been extremely focused on writing in the past few weeks, so I haven't spent the time sitting around staring at my wall coming up with pithy comments to come online and share.

I should let you know, though, that I have received my money back from Canada Post, as well as a personal call from the guy in charge of the postal outlet who accepted the wine I sent, and a call from the manager of the customer service lady who was severely lacking in service to the customer. I'm actually very pleased with the response to my complaint (the guy from the postal outlet said "Your letter is making the rounds, up and down the line, and has made quite the stir"). So, I must reiterate: if you have a complaint, go online. Don't bother talking to anyone in person, don't bother calling the phone number. Send your complaint through the online page and you may actually come away not cursing Canada Post.

Finally, I am so excited for the Olympics. I'm not sure why. Maybe because they are back in Canada (yay!). I remember standing at the Saddledome for most of one afternoon in 1988 with the guy I was dating, trying to get a ticket for the Canada-Soviet game that night. Oh, we had the opportunity to get many tickets, if we didn't mind cutting off a limb or two as payment.

Finally, right at the 6:30 puck drop, a man came up to us and asked if we're wanting tickets to the game. (My boyfriend had a huge Canada flag with him, so the question was a bit redundant) When we said yes, he motioned for us to follow him up the steps to the Saddledome. I, in all my bossy glory, dug my heels in and told my boyfriend that I was not going anywhere if this man does not tell us how much he wants for the tickets. My boyfriend bounced back and forth between me and this man, coming back to tell me that the guy insists he wants nothing. Well, that I had to hear for myself. So we went up to the entrance, where the man handed us the two tickets and waved off any money. He explained that he had received them from his company, and that at the last minute the couple who was supposed to join him and his wife couldn't make it. He said he didn't feel right letting the seats remain vacant when so many people wanted in, but he couldn't in good conscience take any money for them either. (and he didn't say this, but I'm pretty sure he didn't want to give them to us until we were at the entrance because he didn't want us turning around to scalp them ourselves)

"Just buy Nabisco-Christie products." was all he requested. (I may or may not have exclaimed at the time "Hey! You make good cookies!")

I always plug the company name when telling this story. Those tickets were worth 22 years (and counting) of promotion. The seats were wonderful! Right behind the net, maybe 10 rows up! Beautiful! Magnificent! Perfect place from which to watch the Soviets trounce Canada 6-0...

By the middle of the second period the Saddledome was cheering good passes. Nice stick handling. Canada's goalie even trying to block a shot that went in. If we couldn't cheer a home team goal, we were going to cheer the home team, by god! About thirty seconds after the buzzer sounded, after we all had absorbed the fact that it was over and there had been nothing to stand up for, the Saddledome stood up anyway and cheered ourself sore. (Hopefully Canada understood we were cheering for them, and didn't think that Soviets had overrun the Saddledome) What a disappointment to not have even one goal to cheer. But what a rush to have been there at all!

So I'm excited about the next few weeks. Maybe this year, if it looks like Canada's going to take the gold in hockey, I'll pop over to a sports bar and watch it with a whole crap load of people. Lord knows I felt stupid jumping up and down and screaming alone in my apartment in 2002.

Thursday, February 4, 2010

Well what do you know!

Hello,

Thank you for your message to Canada Post.

I can certainly appreciate your concern and would like to sincerely apologize for the inconvenience caused.

I have opened an inquiry for a postage refund which will be sent to our Claims department. Your customer number is [xxx] and the case number for this inquiry is [xxx]. You should be receiving your postage refund cheque within 10 business days. If you have not received your reimbursement by then, please feel free to write me again.

I have filed an inquiry for you with regards to this issue to insure proper training is provided for this postal outlet. The case number for this inquiry is [xxx]. We apologize for any inconvenience this has caused you and will see to having this matter rectified.

Should you require further assistance, please feel free to contact us again.

Regards,
[name]
Customer Service


****************************************
Wow. If anyone ever has problems with Canada Post, I so suggest using the online complaint/comment form rather than bothering with a phone call. Apparently, the people who handle the online comments are actually trained to not tick you off further.

I feel sufficiently handled. =)

Wow.

Wednesday, February 3, 2010

Dear Canada Post:

I have a complaint regarding two Canada Post Employees. One of the employees accepted my money when I have been told it is against Canada Post policy to do so, and the other employee escalated my query call into this complaint letter. I wish to be reimbursed for the money the employee erroneously accepted from me, and to inform you of the glitch in your customer service line.

The Background:

1) On January 29, 2010, I went to Canada Post at 1032 Pape Avenue, Toronto Ontario. I gave the Canada Post Employee there (I do not have this employee’s name, and will refer to her as Pape Employee) a package I wished sent to Alberta. I told her that my package was a bottle of wine, and asked “Can I send wine – do people send wine in the mail?” Before she responded, I continued to explain that I put it in bubble wrap and a cardboard wine container (a cylindrical tube, a little over a foot high and a couple of inches in circumference, which I wrapped in brown paper and addressed to the recipient), hoping that this was a secure enough way to send the wine cross-country. She asked where it is being sent (I confirmed Alberta), then she felt the wrapped wine container and said yes, she thinks it is packaged well enough to be sent, but that just to be safe she will put many “Fragile” stickers on it. We discussed that it is my parents’ 45th wedding anniversary and I wanted to send them a nice bottle of wine, so that I wanted to be as sure as I could it would reach there in time and intact. I decided on and paid for Express Post so it would get there in a couple of days, and it cost me $26.87.

When my parents received the wine, the cork had popped and the wine had leaked into the packaging, so it was not consummable. I called the wine store to determine why that may have happened, and they suggested the wine had been frozen en route.

2) So today (February 3, 2010) I called Canada Post’s customer service line to find out if they could tell me if the wine had been left in the delivery truck overnight and frozen. That is when Chrissy, the customer service agent, told me that Canada Post does not accept wine for delivery because it cannot be guaranteed to arrive safely so it is not insurable. Obviously, given that I had asked Pape Employee if I could send wine, and Pape Employee said I could, the fact Canada Post has a policy against it was news to me.

So I told Chrissy about the conversation with Pape Employee, and said that my package should never have been accepted, thus no money should have been taken from me for delivery.

Chrissy replied that the fact my package was accepted is my responsibility, saying that I should have confirmed with Canada Post whether I could send wine or not. I replied that I did confirm it: with Pape Employee. Chrissy repeated that Canada Post is not responsible because wine is not insurable and it is my responsibility to confirm what can be sent through Canada Post. I asked Chrissy how could I have confirmed it better than by asking a Canada Post employee in person? Chrissy replied that I could call the information line (that I had just called), or gone online to confirm. So I clarified that Canada Post (through Chrissy) is saying that when I receive confirmation from one of their employees in person, I should also then contact another employee by phone or online to confirm the confirmation? Chrissy’s response was “That is one of the options available to you, yes.”

At that point I told Chrissy that my dissatisfaction with Canada Post was snowballing the longer I spoke to her, so I would like to know of another process through which I can lay a complaint rather than going through her. She replied I could go online and gave me the address. So here I am.

The Complaint:

1) I do not want the cost of the wine back (ie. I am not submitting a claim for the contents of the shipped package). I am not disputing the advisability of your policy against accepting wine. I protest the fact that I was charged $26.87 for a service that Canada Post knowingly did not have a good faith basis upon which to claim it could safely provide, thus fraudulently collected money from me, as outlined in more detail below:

• Canada Post’s policy against delivering wine through its system signifies that Canada Post does not want to be responsible for wine because it is aware it cannot in good faith represent that wine will travel intact through its system, thus Canada Post *usually* does not knowingly accept it into its system (by virtue of the fact that my wine *was* accepted knowingly by Canada Post, it cannot be said that Canada Post *never* knowingly accepts wine into its system).

BUT

• When asked if I could send wine in the mail, and made clear that the package I was sending that day was wine, I was not informed of Canada Post’s above stated awareness.

SO

• Canada Post knowingly accepted wine, and charged me a fee for delivery (including insurance for up to $100 of the contents’ cost) despite having already established for itself – and based a policy on this knowledge – that it had no reasonable expectation that such a package would reach its destination safely.

THUS

• The fact the package did not reach its destination intact was foreseeable by Canada Post. I, on the other hand, had a good faith basis upon which to believe that my package would be safely transported by Canada Post by virtue of the fact that Canada Post accepted $26.87 from me to do so. Acceptance of my package and money by Canada Post in contravention of its own policy fraudulently implied that it had no knowledge or prior expectation that the package would arrive at its destination in any state other than intact.

Had I been advised of the policy based on Canada Post’s knowledge that it has no good faith basis upon which to believe it can deliver wine safely, or indeed had the Pape Employee refused my package as per Canada Post policy to take no responsibility for wine, I would have found another route through which to safely transport my package. Instead, I was fraudulently led to believe I had found an appropriate and safe route through Canada Post, thus looked no further. For the above stated reasons, I protest and request a refund of the cost of delivery of $26.87.

2) When trying to communicate this to Chrissy, I am inclined to suspect that Chrissy was following a script in response. A script that does not allow her to listen to what a customer is saying and respond appropriately. That is the only explanation I can think of for why she would suggest that confirming Canada Post’s policies in person should be reconfirmed by a phone call or online query before Canada Post will take responsibility for its employees’ actions or advice. If this is the case (that Customer Services employees must adhere to a script) at the very least the script should be reviewed. If in fact Chrissy was not limiting herself to a script, you should be aware that she personally escalated *one query* call into these *two complaints*.

I look forward to hearing from you shortly regarding these two matters.

*********************

I sent the above to Canada Post today. We'll see what response, if any, I receive. I don't really expect to have my money reimbursed (it was a delivery charge, and the package was technically "delivered") ... but man, did I ever outline a good case for reimbursement, eh?!

(Mom always wanted me to be a lawyer.)

Interestingly, when I spoke to the wine store to figure out what may have happened first (and she suggested perhaps it froze), she asked me to let her know what Canada Post says about it so that she can advise her customers correctly in the future.

When I called the Wine Lady back to say that apparently Canada Post's policy is to not accept wine, even though they accepted mine, she was so sorry to hear that, that she said if I wanted to come in again they may be able to find a way to let me have another bottle gratis! I declined (foolish? I just didn't want to get the bottle and then discover that NO ONE will send it cross country. Then what do I do? Drink it? Not I!), saying that I couldn't do that when it wasn't the wine store's fault. Wine Lady said "I know -- but that's just such an awful thing to have happened. I just feel so bad for you." <-- That, ladies and gentlemen, is customer service. And if I were a wine drinker myself, this store would be my go-to location.

(Anyone in the Toronto area: Wine Rack on 103 Cosburn Avenue = Thumbs Up)