Tuesday, October 6, 2009

I'm hoping for Duguay/Underhill

So Sunday was my first night volunteering. Basically I stand at the bottom of my section of seats holding a sign to direct people to the right place. And during the show, I jump on people who try to film or take pictures. Most people put down their cameras when you tell them to. Of course, some argue "People over there are taking pictures!" Well, if I were their section volunteer, I'd be all over them too. But you drew the short stick, I'm your section's volunteer, sucks to be you, put the camera away.

I'm very proud of myself, actually. No sarcasm. No sniping. I've been handling disgruntled audience members with tact and apologies. "I'm sorry for the miscommunication, but the person who told you that you could show up two minutes before we go to air and still have a seat ice-side was mistaken. We can fit you in back here." "I'm sorry for the misunderstanding, but this is a television show, not a sporting event, so there are in fact no refreshment booths open at the Garden this evening." "I'm sorry for the confusion, but try as I might I just can't champion your inflated sense of entitlement". (<-- just kidding on that last one.)

And you thought I couldn't do tact! (don't deny it)

Thursday, October 1, 2009

Food Basics = A - OK by Me

Watching the cashier at my corner Food Basics grocery store ring through my purchases today, I piped up when cereal bars I thought were on sale for $1.99 rang through on the till at the regular price of $3.19. The cashier called for a price check twice, but no one came to her till. A little line of customers waiting to continue on their day was forming behind me, and gosh how I hate when people hold up the line when I'm in it, so I told the cashier I'd just pop back into the aisle myself to see if I had misread the sale price (in which case no price check would be needed and we woudn't have to wait any longer).

When I came back, I told the cashier that I had in fact misread the sale and that the rang-through price was correct. When I thought they were on sale, I had picked up two -- but since they aren't on sale, I told the cashier I only wanted one now.

She asked if the wrong information was in the aisle. I explained no, the information was technically right, but the brand lined up over the sale listing wasn't actually the brand that was on sale. I had just grabbed what was sitting on top of the sale listing without checking brand names.

The cashier told me that the manager wanted to give me the sale price anyway. "For both?" I was intrigued. The cashier nodded. Well throw them back in the pile, I gushed.

What a pleasant customer experience. I just had to share.