So Sunday was my first night volunteering. Basically I stand at the bottom of my section of seats holding a sign to direct people to the right place. And during the show, I jump on people who try to film or take pictures. Most people put down their cameras when you tell them to. Of course, some argue "People over there are taking pictures!" Well, if I were their section volunteer, I'd be all over them too. But you drew the short stick, I'm your section's volunteer, sucks to be you, put the camera away.
I'm very proud of myself, actually. No sarcasm. No sniping. I've been handling disgruntled audience members with tact and apologies. "I'm sorry for the miscommunication, but the person who told you that you could show up two minutes before we go to air and still have a seat ice-side was mistaken. We can fit you in back here." "I'm sorry for the misunderstanding, but this is a television show, not a sporting event, so there are in fact no refreshment booths open at the Garden this evening." "I'm sorry for the confusion, but try as I might I just can't champion your inflated sense of entitlement". (<-- just kidding on that last one.)
And you thought I couldn't do tact! (don't deny it)